Senior Product Manager - Marketplace Payments

THE CHALLENGE

Eventbrite has built its business on empowering event creators with solutions to enable their success. In the process, we have touched millions of customers, helping them get together, explore their interests, and pursue their passions through live experiences. Payments, transactional systems and the user experience associated with them are at the core of Eventbrite’s global product, and our ability to manage millions of transactions seamlessly and securely is critical to our business. We are searching for a product leader to shape the vision of our payments experience, from helping consumers across the world purchase tickets seamlessly to enabling music venues to access funds easily and quickly.

THE TEAM

You’ll be joining an experienced team of talented Product Managers, engineers, data scientists and operation specialists all working towards the common goal of creating finance empowerment for our event creators. You’ll be charged with creating powerful and intuitive experiences with our word class payments teams and making financial information on our platform accurate and seamless for our users. 

THE ROLE

A successful candidate will be a creative and technical thinker, one who thrives on interesting complicated challenges and is comfortable with ambiguity and building new products from the ground up. You will be responsible for defining a vision, strategy and leading a team in executing a roadmap for all payments transactions and related experiences at Eventbrite. 

You will make data-driven product decisions supported by both metrics and user research. You will work cross-functionally with multiple stakeholders and will collaborate with product managers, engineers, designers and other stakeholders within and across other business units. Your ultimate goal is to build high quality payments experiences that enable the trusted relationship our users have with Eventbrite and impact our high-growth business.

YOU WILL

• Spearhead product strategy and requirements for the payment teams 
• Lead the ideation, research, design, development and launch of products 
• Define clear vision & strategy and support your product team in understanding customer/ stakeholder pain points and requirements, develop strong roadmaps and executing on them
• Create clear goals for the team. Drive product development with a world-class team of Engineers, Designers and Analysts to deliver impact for our business and users
• Use data and metrics to inform your strategy and success criteria
• Work cross-functionally with experts across the organization and collaborate with stakeholders and engineers, as well as partners in policy, legal, and operations. 

THE SKILL SET

• 6-8 years of product management experience, preferably with experience working in the payments domain or on other marketplace platforms
• Strong track record of launching intuitive user experiences for complex transactional systems like payments
• Passionate and knowledgeable about payments, with strong technical level understanding
• Balance strong bias for action with deep experience driving product alignment across multiple stakeholders
• Passion for building innovative products that solve user needs through deep understanding of the customer and finding product market fit
• Understand user needs, respond to tight deadlines, and deliver products that drive key business metrics
• Self-starter with a solid track record of execution and results
• Strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making
• User-first mindset with experience in user research and testing
• Exceptional communication skills, both written and verbal

BONUS POINTS

• Experience or knowledge of eCommerce platforms/ marketplaces
• Passion for live events, frequently attending events and buying tickets online

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 

We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  

We offer ongoing training and career development that meets people where they are in their careers. 

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 

Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing. 

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

Is this role not an exact fit?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.

Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

  Applicant Privacy Notice

#li-remote