COVID-19 Update:We are committed to protecting the health and safety of our current Britelings and those considering a career at Eventbrite. All of our employees are currently in a remote work environment and we will continue to adapt as we closely monitor COVID-19.

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Senior Salesforce Administrator

Nashville, Tennessee, United States

Senior Salesforce Administrator

  • Nashville, Tennessee, United States
  • Full-time

THE CHALLENGE

There are exciting things going on behind the scenes at Eventbrite. As our business strategy evolves, our internal systems and processes must evolve to meet the demands of the business. Eventbrite is a people-first organization. Our goal of building the global platform for live experiences relies on a foundation of top talent and strong company culture. You will be joining a high performing group of individuals that serve as the backbone for the revenue engine and will help us shape our technology strategy.


THE TEAM

Revenue Operations’ mission is to enable the revenue engine to grow quickly and efficiently, from the first touch to ongoing support and expansion with every customer. Our core responsibility is developing and supporting our Sales, Services & Marketing technology stack. We are a team of innovators who thrive on finding wins through improvements to systems, processes, training, and enhanced data intelligence. 


THE ROLE

As a Senior Salesforce Administrator, you will join our team of dedicated Salesforce & business systems specialists, who are responsible for managing and optimizing our tech stack for the evolving needs of our Sales, Services, Marketing, Finance & Legal business partners. You will thrive in a fast paced and collaborative environment where you’ll get an opportunity to solve interesting business problems and help us build internal systems for automation and scale.

RESPONSIBILITIES

  • Handle configuration of all new and existing functionality including custom objects, page layouts, validations, workflow, flows, process builders, reports and dashboards, customized applications and assist with 3rd party integrations
  • Consult with business stakeholders on requests for enhancements and develop technical solutions and requirements to satisfy business goals
  • Work with team members to develop specifications and technical designs for complex projects using a combination of out of the box features and custom code 
  • Work in an agile and dynamic environment to facilitate timely responses to changing project requirements and customer objectives.- Mentor and coach members of the team and contribute to their ongoing career development- Provide technical and functional support to users of Salesforce and related applications

THE SKILL SET

  • 5+ years of Salesforce administration experience at a high-growth SaaS company
  • Full comprehension of standard Salesforce functions, especially in Sales Cloud, Service Cloud and Community Cloud
  • Proficiency in all parts of Salesforce’s configuration space, including native and custom objects, page layouts, validation rules, workflows, alerts, process builder actions, 3rd-party technology integrations, user management, roles, profiles, permission sets, sharing rules, and security settings
  • Experience with Conga, Docusign, Outreach, Yesware, Hubspot, Genesys or equivalent
  • Bonus: Salesforce Certified Advanced Administrator and Platform App Builder

ABOUT EVENTBRITE

Eventbrite is a the world’s largest self-service ticketing platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Our mission? To bring the world together through live experiences. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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