COVID-19 Update:We are committed to protecting the health and safety of our current Britelings and those considering a career at Eventbrite. All of our employees are currently in a remote work environment and we will continue to adapt as we closely monitor COVID-19.

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Senior Systems Engineering Manager

San Francisco, California, United States

Senior Systems Engineering Manager

  • San Francisco, California, United States
  • Full-time

THE CHALLENGE

Over the last decade, we have built a world-class SaaS platform for event organizers, enabling millions of events globally. At this point we’ve added exponentially more engineering teams, served millions of customers, and outgrown our system several times over. In order to help us achieve the next level of evolution in our company, we need your expertise to help us implement a world class software delivery pipeline that will enable our engineering organization to move at a high velocity.

 

THE TEAM

We’re a team that listens and empathizes with our clients (the engineering organization), we work with them on solving their problems and take in data over time to figure out high value tools, solutions, and infrastructure that will make our engineering organization operate more effectively. We are looking to transform our QA and production infrastructure to a more modern orchestration system and desire the leadership and guidance to help us create the infrastructure most suited for a ticketing system that sees massive resource usage fluctuations for high-demand events.

 

 

THE ROLE

We are looking for an empathetic and technically skilled manager to join the Devtools Infrastructure Team. This team is a newly formed team in 2020 whose mandate is to increase the speed, quality, and efficiency of the engineering organization and create a scalable production infrastructure that can handle a lot of load without needing the manual toil of people constantly monitoring our infrastructure. You will be responsible for leading and defining the roadmap for the team in this time of growth and transformative change in the company. We are an organization where servant leaders thrive, where they focus on empowering engineers and while working through the technical nuances necessary for the team to succeed.

THE SKILL SET

  • 3+ years managerial experience on a infrastructure team
  • 2+ years experience administering and using Kubernetes and its ecosystem
  • 2+ years experience developing Docker containers
  • 2+ years experience working with AWS technologies
  • 1+ years experience administering and configuring CI/CD tools, such as Jenkins or CircleCI
  • 3+ years SRE and production experience
  • Willingness to work on a distributed and remote team
  • Strong interpersonal and communication skills

BONUS POINTS

  • Open source contributions
  • Experience defining SLOs/SLAs and implementing alerting, monitoring, and writing runbooks
  • Experience with automated testing frameworks and methodologies
  • Experience with defining pipelines
  • Experience with Terraform, Nomad, and other HashiCorp technologies

ABOUT EVENTBRITE

Eventbrite is a the world’s largest self-service ticketing platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Our mission? To bring the world together through live experiences. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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