Senior Technical Program Manager

THE CHALLENGE

Eventbrite is launching a program management practice to help deliver its strategic vision for its customers. As the leader in the mid market event management and ticketing industry we want to pivot to a new post pandemic world. The Program Management Office will be part of the engineering organization and focus on enabling delivery of market defining features while helping the development teams retool and refresh its technology stack. 

THE TEAM

The TPM team at Eventbrite will be responsible for the delivery of key engineering features that drive customer success. This team is responsible for identifying and removing blockers and bottlenecks that impact the software development teams across geographies. They facilitate prioritization workshops to ensure alignment between product, engineering, marketing, R&D and other teams. TPM’s also help bring visibility into the software development production pipeline by publishing metrics and trends. TPM’s eliminate friction within and in between teams by continuous process improvement and influencing behaviours that breed success.

Our engineering teams own their services and systems end to end from requirements gathering to deployment to maintenance. Team members follow an on-call rotation to ensure any issues are mitigated immediately and root causes are rectified.

THE ROLE

As a senior TPM this individual will help in defining and prioritizing the backlog at the strategic level. They will partner with engineering managers, directors and engineers to understand the technology as well as the deliverables at the tactical level. The Senior TPM will put together the metrics required to keep track of all deliverables they are assigned. This individual contributor should be fluent in Agile methodologies and development tools and technologies. The Senior TPM will be ready to deep dive into team activities in order to resolve issues with process or behaviors. They will take ownership of their team deliverables, eliminate blockers, identify risks and mitigations while empowering teams to do their best work.

THE SKILL SET

• 7+ years of program management experience, ideally in cloud technologies
• Comfort in leading sprint ceremonies like scrum of scrums, sprint reviews etc. (>3 years)
• Strong experience with Jira (>3 years) or equivalent Agile tools
• Experience working with teams across geographies
• Deep understanding of web applications and CI\CD processes
• Bachelor’s degree or better in a technical field (CS/Math/Stats/Engineering)

BONUS POINTS

• Previous experience in software development or devops or QA is nice to have
• Experience with AWS or Azure based delivery is nice to have
• Microservices or Web API delivery experience is nice to have