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Senior User Experience Researcher

San Francisco, California, United States

Senior User Experience Researcher

  • San Francisco, California, United States
  • Full-time

THE CHALLENGE


Eventbrite serves an incredibly diverse user base across a complex ecosystem of software, hardware and services. We are building a team of diversely skilled and experienced researchers to inform our strategies and product roadmaps via a broad range of methodological approaches and deep collaborative synthesis.


THE TEAM


Eventbrite’s “small but mighty” Research Team is growing fast. Having proven our value, we will be adding several new team members in the months ahead. We are looking to hire new teammates in multiple locations, at multiple levels in their careers, and with multiple methodological leanings (generative, qual, quant, mixed methods, evaluative, ux, usability, etc.) Collectively, we’ll impact both company-level strategy and feature-level user experience.   


THE ROLE


In this role you will lead varied research studies appropriate to your level and specialization, collaborate with fellow researchers and cross-functional teammates as we synthesize learnings across projects, advise and supervise research work executed by others, and collaborate on Research ops and infrastructure as we collectively evolve our processes, practices, and tools. All researchers will report to the Head of Research, who in turn reports to our Chief Product Officer. 

THE SKILL SET

  • 2+ years of research experience / 5+ years for Senior or Principal roles
  • Excellent communication, organization, and collaboration skills   
  • Experienced in fast-paced software product development with very diverse user segments
  • Cares deeply about the craft of research and producing high quality deliverables
  • Cares equally deeply about having both strategic impact and human impact   
  • Integrity, empathy, adaptability, and tenacity

BONUS POINTS

  • Enterprise UXR (software/service mix)   
  • Marketplace UXR (ecosystems of buyers and sellers)
  • “Full Stack” Research Generalist - Expertise across a broad range of methodologies     
  • Active Eventbrite user with a passion for live events 
  • Multi-lingual / Multi-cultural   
  • Advanced degree in a social science (economics, sociology, anthropology, etc.)

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.

In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.


We care about your mental health and wellbeing

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.

Ongoing training and career development is an important part of our culture

We offer unlimited access to courses in Udemy, language exchange programs, internal training, Briteling talks, workshops and weekly sessions with our CEO

Work-life balance is extremely important to us

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.


We are currently working on becoming compliant with the new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado



ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.



Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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