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Senior User Experience Writer

Nashville, Tennessee, United States

Senior User Experience Writer

  • Nashville, Tennessee, United States
  • Full-time

THE CHALLENGE


At Eventbrite, our mission is to empower people through live experiences. Whether through attending your favorite concert or hosting a conference, events can be transformative. They can also be pretty complicated. As a product for anyone in the world, it shouldn’t be. Eventbrite is looking for a Senior UX Writer to bring the language of Eventbrite forward by achieving clarity and consistency across all products and make progressive and informed style choices that elevate our user experience.  


THE TEAM


As our sole UX Writer, you’ll be part of our centralized product design team. We value collaborating with Product Managers and Engineers to make a positive impact on our users’ lives and business. We care deeply about our craft and value constructive feedback as an opportunity to improve and keep growing. We believe in engaging with the professional community, participating in regular research, programs and events with some of the most influential professionals in business.

THE ROLE

  • Write and edit in-product text while understanding and implementing ux writing best practices
  • Write to support user navigation, error messages, onboarding flows, or other aspects of the end-to-end product experience
  • Develop and maintain style guidelines for in-product copy and individual design elements
  • Prioritize and organize writing requests. Manage time and resources related to requests. 
  • Work with designers, researchers, legal, and product managers. Communicate effectively with stakeholders and gather feedback. 
  • Educate teams on the importance and purpose of UX writing in product excellence and user retention
  • Document strategies, best practices, principles in order to ensure consistency
  • Provide leadership and mentorship to any junior UX writers or writers on contract work with design system to make writing guidelines intuitive and easily implemented
  • Champion Eventbrite’s tone and voice to support brand characteristics in product
  • Stay educated on emerging research around readability, mobile design, and industry best practice

YOUR SKILLSET

  • 4+ years of professional UX Writing experience
  • Strong portfolio or case studies showcasing real life work and your writing process
  • Proficient in information architecture, localization, and content management and content strategy.
  • A strong sense of craftsmanship and attention to detail.
  • A master in being concise and grammatically correct. 
  • A user-centered approach to writing for people and experience with user testing
  • Familiarity with design tools like Sketch and Figma
  • Excellent storytelling skills to present and communicate your work
  • Self-aware teammate with highly developed emotional intelligence
  • Ability to clearly set and juggle priorities to focus on the most important issues
  • Excellent communication skills, including prior experience communicating to senior-level executives

ABOUT EVENTBRITE

Eventbrite is a the world’s largest self-service ticketing platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Our mission? To bring the world together through live experiences. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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