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Services Specialist

Nashville, Tennessee, United States

Services Specialist

Full-time | Nashville | Tennessee | United States

THE CHALLENGE

Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. Our team is the face of Eventbrite, and we’re charged with finding, attracting, and bringing on the best of the best to drive Eventbrite’s growing business and award-winning culture forward. Hiring the best talent globally is no easy feat. However, we have a talented team who has an inspiring story and mission. Our perfect candidate is someone who can connect that vision and story with top-notch talent.


THE TEAM

At Eventbrite, we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. As a liaison between Eventbrite and our event creators, the Services Specialist must be an efficient cross-functional partner, an adept problem solver, and a skillful relationship manager in order to ensure we are delivering impactful strategies and services for our customers that help achieve their goals, while also creating valuable experiences for our consumers.


THE ROLE

The Services Specialist will work closely with Eventbrite’s internal creator-facing teams to manage execution of returning revenue growth programs and campaigns. This includes email campaign creation and deployment, management of digital and social advertising campaigns, and analysis/compilation of data and strategic recommendations.

YOU WILL

  • Oversee the project definition, management and execution of Eventbrite’s marketing and specialized service programs, including but not limited to, email campaign management, data analysis and reporting, performance marketing, social promotion, and client communication/consulting, in order to maximize business impact and progress towards objectives
  • Work cross-functionally with internal teams to manage project timelines, access data systems, process campaign approvals, and create and distribute content
  • Manage all aspects of customer engagements: strategy, planning, implementation and execution, optimization, and measurement
  • Collaborate with leadership to consistently analyze and refine operational processes and workflows to increase internal efficiencies

THE SKILL SET

  • 2-3+ years experience in marketing, digital campaign and/or account management, and data analysis
  • Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
  • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem ­solving attitude
  • Excellent analytical thinking and problem solving skills; experience drawing recommendations from digital analytics
  • Ability to analyze data sets from multi-platform reporting systems
  • Ability to convert digital metrics into a story with thoughtful performance insights
  • Ability to create and monitor business KPIs (key performance indicators)
  • Experience with digital advertising platforms, specifically social media (Facebook, Instagram, etc.)
  • Experience with CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
  • Experience with Email Service Provider (ESP) platforms (MailChimp, Hive, Emma, etc.)
  • Bachelor’s Degree

FSLA: Exempt


ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.


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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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