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Staff Software Engineer - Personalization

Remote, United States

Staff Software Engineer - Personalization

  • Remote, United States
  • Full-time

THE CHALLENGE

Lead the design and rebuilding of our Recommendations Platform and make Eventbrite an indispensable platform for finding the best events anywhere in the world! Build products that deeply understand the interests of users so we can re-engage them with the right events at the right time.


THE TEAM

The Personalization team gathers all we know about event attendees and recommends events that interest them.  


THE ROLE

You'll work directly with product management, product design, and data analysts to get a deep understanding of how our users explore our inventory and you will architect the systems to most effectively satisfy our users’ needs. Coordinate with Engineering leadership and drive teams to adopt best practices and infrastructure to support growth and resiliency. Some of the major objectives and goals for this role include:


YOU WILL

  • Design a recommendation system that delivers the most engaging events to consumers, and  continuously evolves and improves over time with explicit and implicit feedback. 
  • Deliver a personalized experience to all users that gets better as they are more active on Eventbrite.
  • Lead as an architect and hands-on engineer across Engineering.
  • Mentor and grow engineers to become technical leaders.
  • Modernize our infrastructure to achieve the optimum balance of performance and maintainability.

THE SKILL SET

  • In-depth experience working with Machine Learning and recommendation technology, providing the most relevant and engaging results for users.
  • Many years experience as a backend or data engineer - and possibly both, with an understanding of backend web technologies, datastores, data pipelines and distributed batch-processing systems.
  • Expert in building high performance systems and services.
  • Demonstrated ability to mentor and uplevel other engineers.
  • Experience with the AWS ecosystem and Microservices.
  • Experience aligning design, product and engineering goals.
  • Analytical mindset – comfortable asking big questions about the system as a whole, breaking these down into smaller testable hypotheses, and then doing whatever is required to find the answers.
  • Familiarity with the basic principles and activities of data science - collecting and cleaning data; extracting and evaluating features; designing, building, and training a model; evaluating results.
  • Unstoppable learner – Initially you may not have all the skills above, but you’re confident that you can learn what you need in very short order.
  • Efficient, practical programmer with a record of producing maintainable code
  • Ability to take initiative and produce results with great communication and collaboration skills
  • Passion to learn and to mentor othersDesire to work on a highly visible product that impacts millions of users

BONUS POINTS

  • Experience with generating recommendations.
  • Experience with Machine Learning and Elasticsearch.
  • Experience with Python and Django.
  • Have worked specifically in an e-commerce or marketplace setting.
  • Experience with rapid prototyping and experimentation.

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 


We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 


We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  


We offer ongoing training and career development that meets people where they are in their careers. 

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 


Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing. 


ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.


IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.


Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


 Applicant Privacy Notice


Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis. 


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