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Associate Manager, Customer SuccessNashville, Tennessee, United States

Associate Manager, Customer Success

Full-time | Nashville | Tennessee | United States


We’re disrupting a huge industry, and our success is anchored on building long-lasting, trusted and partnerships with our customers. The Customer Success team is responsible for ensuring the long-term happiness, retention, and expansion of every client we support. We need an inspiring leader who can drive our team’s renewal and retention efforts, as well as build both internal process and client-facing initiatives.


At Eventbrite, we’re creating the world’s first marketplace for live experiences. We’re building the tools that power music festivals, marathons, conferences, hackathons, air guitar competitions, and everything in between--as well as the platform that helps people discover events that fuel their passions. Our mission? To bring the world together through live experiences. Our Client Success team builds high-level relationships with our customers, focused on service and engagement.

We believe great technology and great service make a fantastic customer experience. The smart, passionate, creative and delightful team of Client Success Managers partner with our largest and most complex organizers. The team works together and cross-functionally every day to create exceptional experiences for our valued partners, with a goal of creating advocates for our product. We retain, delight, and grow our customers year over year.



As the Team Lead of the Customer Success group at Eventbrite Nashville, you will lead the team of CSMs responsible for retaining, growing, and supporting our relationships with our large customers. You will be the team’s day to day to manager, with an eye on driving achievement of retention and revenue goals. This team manages relationships, renewals, contract negotiations, revenue targets, and more. You will focus your team on optimizing our renewal lifecycle, establishing an upsells strategy, and creating regular customer engagement through Executive Business Reviews.


  • 1-3 years experience managing a Customer Success, Account Management, or Renewals team, ideally at a SaaS organization
  • 2+ years of individual contributor renewals management, sales, or strategic account management
  • A history of exceeding retention and revenue quotas
  • Expert communication skills - to be used up, down, and across the organization
  • Consultative customer work and problem solving skills
  • A proactive mindset; always ready to identify opportunities to delight customers, grow revenue, and improve process
  • Experience negotiating contracts and closing deals
  • Comfort working in a fast-paced environment with changing needs and requirements
  • Passion for managing and building a high performing team, keeping an eye constantly on career development and mentorship
  • Polished public speaking and presentation skills - from the powerpoint deck to the objection handling
  • Experience using CRM software (like Salesforce & Gainsight) and Excel


  • Experience building out and measuring upsell processes and framework
  • Understanding of advocacy program or referral best practices
  • A history of working with live events and/or event creators


Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team. 


Sign up to keep in touch and we’ll let you know when we have new positions on our team.

Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

FLSA Status: Exempt

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