Chair, Furniture, Computer, Electronics, LCD Screen, Laptop, Pc

Associate Manager, Customer SuccessNashville, Tennessee, United States

Associate Manager, Customer Success

Full-time | Nashville | Tennessee | United States

THE CHALLENGE

We’re disrupting a huge industry, and our success is anchored on building long-lasting, trusted and partnerships with our customers. The Customer Success team is responsible for ensuring the long-term happiness, retention, and expansion of every client we support. We need an inspiring leader who can drive our team’s renewal and retention efforts, as well as build both internal process and client-facing initiatives.


THE TEAM

At Eventbrite, we’re creating the world’s first marketplace for live experiences. We’re building the tools that power music festivals, marathons, conferences, hackathons, air guitar competitions, and everything in between--as well as the platform that helps people discover events that fuel their passions. Our mission? To bring the world together through live experiences. Our Client Success team builds high-level relationships with our customers, focused on service and engagement.


We believe great technology and great service make a fantastic customer experience. The smart, passionate, creative and delightful team of Client Success Managers partner with our largest and most complex organizers. The team works together and cross-functionally every day to create exceptional experiences for our valued partners, with a goal of creating advocates for our product. We retain, delight, and grow our customers year over year.

 

THE ROLE

As the Team Lead of the Customer Success group at Eventbrite Nashville, you will lead the team of CSMs responsible for retaining, growing, and supporting our relationships with our large customers. You will be the team’s day to day to manager, with an eye on driving achievement of retention and revenue goals. This team manages relationships, renewals, contract negotiations, revenue targets, and more. You will focus your team on optimizing our renewal lifecycle, establishing an upsells strategy, and creating regular customer engagement through Executive Business Reviews.


THE SKILL SET

  • 1-3 years experience managing a Customer Success, Account Management, or Renewals team, ideally at a SaaS organization
  • 2+ years of individual contributor renewals management, sales, or strategic account management
  • A history of exceeding retention and revenue quotas
  • Expert communication skills - to be used up, down, and across the organization
  • Consultative customer work and problem solving skills
  • A proactive mindset; always ready to identify opportunities to delight customers, grow revenue, and improve process
  • Experience negotiating contracts and closing deals
  • Comfort working in a fast-paced environment with changing needs and requirements
  • Passion for managing and building a high performing team, keeping an eye constantly on career development and mentorship
  • Polished public speaking and presentation skills - from the powerpoint deck to the objection handling
  • Experience using CRM software (like Salesforce & Gainsight) and Excel

BONUS POINTS

  • Experience building out and measuring upsell processes and framework
  • Understanding of advocacy program or referral best practices
  • A history of working with live events and/or event creators

ABOUT EVENTBRITE

Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team. 



IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team.



Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


FLSA Status: Exempt

Apply Now

Not ?

Please complete your application on the next screen

Similar Jobs

Mobile Software Engineer - iOS

Mendoza Mendoza Province Argentina Mendoza, Mendoza Province, Argentina Engineering Engineering
THE TEAMHear from the Mendoza Engineering team. The Eventbrite Mobile team focuses on building amazing experiences for our users via our rich native iOS and Android applications. Our native applications power the event and discovery experience for...

Business Development Representative

Cork Cork Ireland Cork, Ireland Business Development Business Development
THE CHALLENGEEventbrite is disrupting a huge industry in desperate need of a shakeup. As a Business Development Representative in Cork  you are the first person to tackle business development efforts. You’ll generate demand, interest, and exciteme...

Junior Salesforce Administrator

San Francisco California United States San Francisco, California, United States Revenue Operations Revenue Operations
Eventbrite is the world’s largest self-service ticketing platform. We build the technology to allow anyone to create, share, find, and attend events that fuel their passions and enrich their lives. Music festivals, marathons, conferences, hackatho...

Job Alerts

Not ?

Thank you

People like you also viewed 

Contracts Administrator

Nashville Tennessee United States Nashville, Tennessee, United States Legal Legal
THE CHALLENGEOur organization is growing significantly year over year, and our existing contracts are up for renewal. We’re looking for a talented and collaborative Contracts Administrator to drive and support our commercial contracting process. Y...

Recruiter

Berlin Berlin Germany Berlin, Germany Human Resources Human Resources
THE CHALLENGEEventbrite is a people-first organization. Our goal of building the global platform for live experience relies on our foundation of top talent and strong company culture. Our team is the face of Eventbrite, and we’re charged with find...

Senior Revenue Accountant

San Francisco California United States San Francisco, California, United States Accounting Accounting
THE CHALLENGEThis role is will play an integral part of achieving our objective by working with large volumes of transaction data from various sources to report and reconcile revenue and cost of revenue numbers. This role will also be responsible ...

Product Designer, Ticketing

San Francisco California United States San Francisco, California, United States Design Design
THE CHALLENGEEvents are complicated. Our role as designers is to minimize the complexity of both attending and hosting events while making the lives of our users easier. As a designer across a wide ranging product, you think systematically in ways...

Welcome to the Briteside

Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.

People, Person, Blonde, Female, Woman, Classroom, Couch, Furniture
People, Person
Business Card, Paper, Text, Candle
People, Person, Apparel, Clothing
Automobile, Car, Vehicle, Plant, Potted Plant, Building, Office Building