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Technical Customer Success ManagerNashville, Tennessee, United States

Technical Customer Success Manager

Full-time | Nashville | Tennessee | United States

At Eventbrite, we’re creating the world’s first marketplace for live experiences. We’re building the tools that power music festivals, marathons, conferences, hackathons, air guitar competitions, and everything in between--as well as the platform that helps people discover events that fuel their passions. Our mission? To bring the world together through live experiences.  Our Client Success team builds high-level relationships with our customers focused on service and engagement.

 

At Eventbrite, we believe great technology and great service make a fantastic customer experience. The smart, passionate, creative and delightful team of Client Success Managers partner with our largest and most complex organizers. The team works together and cross-functionally every day to create exceptional experiences for our valued partners. The rewards are great and no challenge is too big.

 

THE CHALLENGE

We’re disrupting a huge industry. Our success is anchored on building long-lasting, trusted and strategic partnerships with our customers. The Technical Customer Success team is responsible for ensuring the long-term success of every event we support.

 

THE ROLE

As the Technical Customer Success Manager at Eventbrite, you will help our top customers realize the maximum ROI with the Eventbrite platform, and help the company build a profitable services practice that supports our core business and expands our revenue potential. You will work on a team that looks to implement and oversee the execution and deliver of a high-quality, predictable, and repeatable delivery model for implementation, consulting and managed services, that maximizes delivery quality, and revenue.

YOU WILL

  • Proactively employ your knowledge of the Eventbrite platform to provide relevant technical recommendations, top-notch client support and strategy, and increase feature adoption
  • Work with organizers to develop short and long-term event strategies that range from facilitating a venue website redesign to complex wristband fulfillment and RFID projects  
  • Work cross functionally with our Field Operations, Marketing, Product, and Customer Support teams to translate business needs and product requirements into new solutions for customers
  • Ensure prompt and complete resolution of technical challenges and business issues to meet customer needs, while managing customer expectations and coordinating with CSM on next steps
  • Build relationships and help organizers derive value from product  to ensure client retention
  • Leverage your industry knowledge, best practices, and thought leadership to assist clients in executing successful events
  • Delight our customers by managing expectations and ensuring success both internally and externally

SKILL SET

  • 2+ years of technical Customer Success experience with a SaaS product
  • Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
  • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem ­solving attitude
  • A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organization
  • An analytical and results focused mindset, coupled with a creative make­ it ­happen spirit
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and drive feature adoption
  • Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
  • Strong interpersonal skills, and a proven track record of working cross functionally to resolve customer issues
  • Bachelor’s Degree

ABOUT EVENTBRITE

Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.Meet some of the team

 

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