Chair, Furniture, Computer, Electronics, LCD Screen, Laptop, Pc

Technical Customer Success ManagerSan Francisco, California, United States

Technical Customer Success Manager

Full-time | San Francisco | California | United States

At Eventbrite, we’re creating the world’s first marketplace for live experiences. We’re building the tools that power music festivals, marathons, conferences, hackathons, air guitar competitions, and everything in between--as well as the platform that helps people discover events that fuel their passions. Our mission? To bring the world together through live experiences.  Our Client Success team builds high-level relationships with our customers focused on service and engagement.

 

At Eventbrite, we believe great technology and great service make a fantastic customer experience. The smart, passionate, creative and delightful team of Client Success Managers partner with our largest and most complex organizers. The team works together and cross-functionally every day to create exceptional experiences for our valued partners. The rewards are great and no challenge is too big.

 

THE CHALLENGE

We’re disrupting a huge industry. Our success is anchored on building long-lasting, trusted and strategic partnerships with our customers. The Technical Customer Success team is responsible for ensuring the long-term success of every event we support.

 

THE ROLE

As the Technical Customer Success Manager at Eventbrite, you will help our top customers realize the maximum ROI with the Eventbrite platform, and help the company build a profitable services practice that supports our core business and expands our revenue potential. You will work on a team that looks to implement and oversee the execution and deliver of a high-quality, predictable, and repeatable delivery model for implementation, consulting and managed services, that maximizes delivery quality, and revenue.

YOU WILL

  • Proactively employ your knowledge of the Eventbrite platform to provide relevant technical recommendations, top-notch client support and strategy, and increase feature adoption
  • Work with organizers to develop short and long-term event strategies that range from facilitating a venue website redesign to complex wristband fulfillment and RFID projects  
  • Work cross functionally with our Field Operations, Marketing, Product, and Customer Support teams to translate business needs and product requirements into new solutions for customers
  • Ensure prompt and complete resolution of technical challenges and business issues to meet customer needs, while managing customer expectations and coordinating with CSM on next steps
  • Build relationships and help organizers derive value from product  to ensure client retention
  • Leverage your industry knowledge, best practices, and thought leadership to assist clients in executing successful events
  • Delight our customers by managing expectations and ensuring success both internally and externally

SKILL SET

  • 2+ years of technical Customer Success experience with a SaaS product
  • Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
  • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem ­solving attitude
  • A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organization
  • An analytical and results focused mindset, coupled with a creative make­ it ­happen spirit
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and drive feature adoption
  • Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
  • Strong interpersonal skills, and a proven track record of working cross functionally to resolve customer issues
  • Bachelor’s Degree

ABOUT EVENTBRITE

Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team

 

IS THIS ROLE NOT AN EXACT FIT?

Sign up to keep in touch and we’ll let you know when we have new positions on our team



Apply Now

Not ?

Please complete your application on the next screen

Similar Jobs

There are currently no jobs matching this criteria

Job Alerts

Not ?

Thank you

People like you also viewed 

Contracts Administrator

Nashville Tennessee United States Nashville, Tennessee, United States Legal Legal
THE CHALLENGEOur organization is growing significantly year over year, and our existing contracts are up for renewal. We’re looking for a talented and collaborative Contracts Administrator to drive and support our commercial contracting process. Y...

Recruiter

Berlin Berlin Germany Berlin, Germany Human Resources Human Resources
THE CHALLENGEEventbrite is a people-first organization. Our goal of building the global platform for live experience relies on our foundation of top talent and strong company culture. Our team is the face of Eventbrite, and we’re charged with find...

Senior Revenue Accountant

San Francisco California United States San Francisco, California, United States Accounting Accounting
THE CHALLENGEThis role is will play an integral part of achieving our objective by working with large volumes of transaction data from various sources to report and reconcile revenue and cost of revenue numbers. This role will also be responsible ...

Product Designer, Ticketing

San Francisco California United States San Francisco, California, United States Design Design
THE CHALLENGEEvents are complicated. Our role as designers is to minimize the complexity of both attending and hosting events while making the lives of our users easier. As a designer across a wide ranging product, you think systematically in ways...

Welcome to the Briteside

Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.

People, Person, Blonde, Female, Woman, Classroom, Couch, Furniture
People, Person
Business Card, Paper, Text, Candle
People, Person, Apparel, Clothing
Automobile, Car, Vehicle, Plant, Potted Plant, Building, Office Building