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Trust and Safety - Content Operations Specialist

Nashville, Tennessee, United States

Trust and Safety - Content Operations Specialist

Full-time | Nashville | Tennessee | United States

THE CHALLENGE

Eventbrite is the world’s largest self-service event technology platform and marketplace. We care deeply about providing a positive and safe experience on our site. Preventing abuse of and upholding our Community Guidelines and Content Standards is a critical part of our mission to help people from all walks of life gather and connect through live experiences. Eventbrite’s Trust and Safety team works to ensure that Eventbrite is a safe, welcoming, and diverse platform through the use of innovative technology and partnership with our community.


THE TEAM 

The Trust and Safety team is a group of experts committed to ensuring the integrity of the Eventbrite ecosystem and cultivate trust with the users community. Our team upholds the Eventbrite’s Content Standards, ensuring safe and quality content, and protecting the community against abuse. We partner with numerous teams across the company, including Legal, Finance and Product to build tools, policies and infrastructure to keep the community safe and ensure a positive resolution if issues do arise. 


THE ROLE

As a Trust and Safety Content Moderation Specialist, you’ll be charged with reviewing, investigating, and resolving potential content policy violations that are proactively detected by our algorithms or reported by the user community. You’ll be responsible for proposing and/or implementing improvements to processes and policies that better address our user’s expectations while ensuring compliance with the regulatory framework. You’ll work alongside with the Content Moderation & Policy team, as well as other functional teams, in continuously developing our operational efforts for efficient and scalable policy implementation.


We are a hard-working team that is driven by our passion for building trust in a safe and open event technology environment filled with diverse experiences and high-quality content. We are committed to, first and foremost, supporting each other in our mission while we continuously enhance the way we protect our users. The work we do requires a unique mixture of sense of ownership, diligence, creative thinking, problem solving, curiosity and a genuine interest in the field of data privacy and cybersecurity. We seek someone who cares about the success of the events we host on our platform and can commit to have eyes set on the experience of creators and attendees. 

THE SKILL SET

  • BS or BA degree or higher
  • A love of task-based, operational work and a passion for customer experience, specifically in relation to trust and safety issues
  • Strong critical thinking and problem solving skills with a proven ability to manage ambiguity/change, make decisions, and build consensus when working with a group
  • Ability to learn complex policies quickly and be the operations owner of multiple content and trust and safety programs
  • Comfortable with viewing potentially disturbing content and discussing difficult subjects clearly
  • Detail-oriented, diligent, and a collaborative teammate that knows how to prioritize and self-motivate
  • Strong analytical and communication skills
  • Ability to identify pain points or areas for improvement on a team and advocate for a solution through implementation

BONUS POINTS

  • 3+ years of operational experience, preferably within content moderation, trust & safety, or finance operations tasks
  • Working knowledge of Salesforce, SQL, Slack, Google Apps, JIRA
  • Active Eventbrite user with a passion for live events
  • Proficient in other languages than English

ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.


IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity.  We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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