There’s no denying it: all online marketplaces can provide opportunities for fraudsters and malicious actors, as well as opportunities for misuse and technical errors. Eventbrite is growing at a massive rate, and the Risk Analytics team is responsible for keeping losses low. Last year we processed over $2.5B in transactions and over 40M paid tickets - that’s a huge exposure, and we’re charged with keeping it secure. Our team is responsible for maintaining the trustworthy platform upon which we are scaling our business, and doing what's right for our customers.
The Risk Analytics team is a small group with diverse backgrounds. We are analysts, operations specialists, data scientists and engineers, with different quantitative and qualitative analytical skills. Our varied experiences help us look at the same problems sets in different ways to extract real insight. Our job is to protect our customers and Eventbrite from fraud and malicious acts, while ensuring our technology and process is seamless and delightful.
We’re looking for an analytical thinker and problem solver. Through our training and development, you will use basic payment processing knowledge and your interest in the domain of risk and fraud on a cross-functional team. You will learn the ins and outs of our processes and procedures. You will be responsible for reviewing and responding to chargebacks, improving policies, and streamlining our dispute resolution processes. This role is cross-functional and will afford opportunities to work with both internal and external stakeholders as well as perform research and develop domain expertise in the area of chargebacks and disputes. Internally, you will work with our Finance, Risk, Sales, and the Trust & Safety teams to increase our win rates while also providing timely support to customer facing teams. Externally, you will work closely with our payment processors and credit card networks to enhance our chargeback operations, stay abreast of trends in the industry, and ultimately increase our efficiency.
Provide necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks are addressed
Develop chargeback policies and processes to identify and minimize disputes
Lead external communication with issuing partners to ensure all industry regulations are delivered in chargeback responses
Collaborate with other team members to standardize internal dispute responses and share best practices
Maintain strong domain knowledge about chargebacks and fraud
Investigate individual transactions using internal policies and review methodologies to determine if the transaction are fraudulent or not
Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools
Solve complex dispute cases by gathering and distilling web, financial, and behavioral data into actionable findings
THE SKILL SET:
Demonstrated decision making skills
A self-starter with a strong sense of urgency
Ability to spot patterns and formalize complex ideas into a well-defined process
Proven strong analytical skills
Quick-thinker and fast learner - don’t have fraud or chargeback experience? We’re willing to teach the right person
Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you.
We host regular meetups, happy hours, game nights, and more that are open to our community. Tell us a bit about yourself and we'll get you on the list for our next shindig, keep you up to date with what we're up to, and make sure you're the first to know about new opportunities.
Thank you! We'll be in touch.
Welcome to the Briteside
Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.