Full-time | Amsterdam | North Holland | Netherlands
Eventbrite is disrupting a huge industry in desperate need of a shakeup. We are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. As a Senior Account Manager, you are responsible for the relationships with and retention of contracts for our largest clients. You’ll develop relationships with our existing top tier clients, ensure their ongoing success on Eventbrite’s platform, and be the primary contact for renewal negotiations. Account Managers must be relentless advocates for our customers, adept problem solvers, and skillful relationship managers in order to ensure that we are driving amazing experiences for our customers and building long lasting partnerships.
What makes Account Management at Eventbrite so exciting? You’ll be working with event organizers who manage everything from music festivals to concert venues to complicated registrations for mud runs, beer festivals, conferences, and much more. Our horizontal platform means no one conversation with a client is the same. There is no script, no one-size-fits-all solution. We’re consultative experts, and we train and invest in our smart and goal-oriented team to grow their careers here at Eventbrite. This position is critical in setting the direction for Eventbrite's NL business development efforts across our key categories.
The Account Management team builds relationships with our customers focused on support and engagement. At Eventbrite we believe that innovative technology and a customer first mindset work are key elements to building a successful business and a creating world-class customer experience. Our dedicated, sharp, and creative Account Management team works with our most important customers to ensure that they are fully leveraging our platform and have the knowledge, training, and support they need to achieve their goals. The team works together and cross-functionally to create exceptional experiences for our valued partners, and ensure the longevity of our most valuable partnerships.
As a Senior Account Manager you will play a critical role supporting the success of some of Eventbrite's highest profile events. Specifically, we are looking for someone with Account Management experience in the technology industry. We are looking for someone to bring their experience in the Account Management space to be a strategic business partner for our largest Organizers in the NL market. Working cross-functionally with other Eventbrite internal teams, you will provide strategic support to Eventbrite’s customers. You'll partner during the implementation of the Eventbrite product, and you will manage ongoing communication with Eventbrite's most complex accounts. Building high-level relationships focused on service and engagement, Account Managers are valued partners in ensuring the long-term success of Eventbrite’s customers.
Use your experience in the Ticketing and Events industry to be a strategic business partner for our largest Organizers, ensuring their events are successful on our platform
Drive successful experiences for our customers with an emphasis on strategic planning, engagement implementation, feature adoption, and meaningful measurement
Build and maintain valued relationships with customers to ultimately drive client revenue and ensure retention
Leverage knowledge of the Eventbrite platform and industry best practices to provide excellent consultative support
Work cross functionally with our Field Operations, Marketing, and Customer Support teams to manage tactical and on-site needs for organizer events
Articulate and position the value Eventbrite drives for our customers (with a focus on proven success and ROI) through consistent measurement, reporting, and check-ins
Manage all renewal, contract re-negotiation, and upsell opportunities for customers
Actively help tell the Eventbrite story through thought leadership contributions, including case studies, client success stories, and other marketing materials
THE SKILL SET
Bachelor's degree (or equivalent)
Fluent in Dutch and English (written and spoken)
Must hold a driver’s license
3-5 years experience in Client Success Management and/or Account Management preferably within a SaaS environment
Demonstrated ability in driving customer retention and fostering meaningful client engagements
Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organization
An analytical and results focused mindset, coupled with a creative make-it-happen spirit
Experience using CRM software (preferably Salesforce), Microsoft Office Suite and Google Applications (Analytics, Docs, Sheets, Slides)
Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.
Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you.
We host regular meetups, happy hours, game nights, and more that are open to our community. Tell us a bit about yourself and we'll get you on the list for our next shindig, keep you up to date with what we're up to, and make sure you're the first to know about new opportunities.
Thank you! We'll be in touch.
Welcome to the Briteside
Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.