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Director - Internal & Executive Communications

San Francisco

Director - Internal & Executive Communications

Full-time | San Francisco | California | United States

THE CHALLENGE

Eventbrite is looking for a Head of Internal and Executive Communications to establish a framework for an internal communications program, complete with narrative development and CEO comms support for all internal touch points.  From strategy to execution, your work will help improve the process and strategy for consistent communication throughout more than 500 employees in 11 offices around the world.


Your objective will be to think collaboratively with multiple stakeholders across a cross-functional, global organization, ensure the internal communications program has a global reach, and to help Britelings feel a connection to our mission.


This role sits on the Corporate Communications team and reports to the VP of Global Communications.  


THE TEAM

Our small, but mighty, Global Communications team is charged with bringing Eventbrite into people’s hearts, minds, and conversations. We are storytellers, press pros and evangelists who take a creative approach towards all forms of communications - from external media relations and speaking opportunities, to internal All Hands meetings and global employee communication.


THE ROLE

The primary job of a corporate communications team is to communicate the corporate strategy to key audiences.  And there is no more critical audience than our employees (fondly referred to as Britelings). Internal communications connects employees to a company’s mission, vision and goals using the voice of a shared company culture.  


This is a very exciting time in that it’s the first time that Eventbrite is hiring a dedicated internal communications professional at the company.  While the communications team has partnered with the Briteling Experience team to get some nuts and bolts of communications built, there is a massive opportunity to inject creativity and more focus and alignment, resulting in increased engagement for our people-centric culture.


Day to day, this person will be spearheading creative and strategic programs while collaborating closely with our executive team (particularly our CEO) to drive narrative development through a variety of channels and touch points. This includes setting the strategy and execution of our regularly scheduled communications (global monthly All-Hands, weekly employee newsletter) and digging deep for creative programs that inspires our global Britelings and encourages an environment of pride in the Briteland.  

YOU WILL

  • Drive internal alignment and timely communications around important company updates (i.e. acquisitions, new offices, etc.)
  • Manage the process of our global, monthly All-Hands meeting soup to nuts - from agenda setting and picking speakers, to promotion and distribution. These involve working cross-functionally with our IT department, our Executive staff, and functional leaders to make sure that every Briteling, no matter where they’re located, has access to the information delivered during these meetings
  • Set strategy and execution of our weekly employee newsletter and work closely with members of the executive team and people who are leading key business initiatives to communicate with the rest of the company
  • Contribute to the strategy and drive narrative development and communications assets for our executive team (specifically the CEO) to the company through a variety of channels and touch points
  • Orchestrate a communications plan for organizational changes, and determine the best channels and messaging that helps the organization to digest, understand and embrace necessary change - ultimately leading to accelerated alignment

THE SKILL SET

  • Make-it-Happen Spirit -Unbounded energy and drive, you’re proactive and always seeking the next opportunity to spread the Eventbrite love within and outside US borders
  • Exceptional written communications skills - Blessed with the ability to authentically communicate (written and verbally) in a way that makes people feel heard?  This role will require a lot of listening and communicating to make the Briteland engagement hit an all-time high
  • Level-headed& Strategic - This role needs someone who works well under pressure and doesn’t easily rattle
  • Creative - You regularly think outside the box and have an arsenal of ideas on how to best engage and bring together the global Briteling community
  • Passionate - We’re transforming and redefining an industry after all! We need people who are passionate, dedicated and believe in what we are doing and “bleed orange”
  • Collaborative - We’re a close family in the Briteland, and this role will work across many functions and across borders. There is no ‘I’ in ‘team’ at Eventbrite -- we’re seeking someone who is supremely collaborative, cross-functional and a believer that success is best reached through team collaboration   
  • Detail-oriented - Overseeing the internal communications strategy for a global company can be very time-consuming and detail-oriented. We’re looking for someone to keep on top of all the logistics that go along with a growing, global company
  • Flexible - Things change quickly in technology, and we need someone who can pivot and acclimate quickly - all while having a great attitude of flexibility and collaboration
  • Well-rounded - We love coming to work, and a big part of it is working with A-status, positive and dynamic people. From marketing offsites and Comms team happy hours, we live life to the fullest in AND outside of work, and we’re looking for someone with a shared attitude and balance  
  • Discreet - given the nature of this role and access to private information ahead of time, we will look to the ideal candidate as having exceptional judgement
  • Experienced - 8-12 years of internal and/or executive communications experience 

BONUS POINTS

  • Prior experience working with an award-winning culture and/or notable people-centric company
  • Startup experience
  • Executive communications experience with industry leader(s)     

ABOUT EVENTBRITE

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team


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Keep in Touch

Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you. 

We host regular meetups, happy hours, game nights, and more that are open to our community. Tell us a bit about yourself and we'll get you on the list for our next shindig, keep you up to date with what we're up to, and make sure you're the first to know about new opportunities.

Thank you! We'll be in touch.

Welcome to the Briteside

Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.

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Meet Some of the Team

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