Contractor | San Francisco | California | United States
Our UX Research Coordinator will support our UX Researcher in planning and carrying out research studies with the goal of helping the Design team build the world’s best organizer tools and attendee experiences. We’re informing huge parts of our product—including our core flows, pattern libraries and style guide.
Are you organized, resourceful, and interested in UX research? If so, we might have the perfect opportunity for you!
The Eventbrite Design team is a cross-disciplinary group of designers and builders distributed across product teams. We are specialists within our individual product groups, as well as generalists across the Eventbrite platform. Working together with Product Managers, Engineers and other Designers, we conceptualize and define designs for features that will have a major impact across the entire experience.
Eventbrite is looking for a User Experience Research Coordinator to join our Design Team on a part-time contract basis for 6 months, with the possibility of extension. We’re looking for someone who is knowledgeable about research participant recruitment practices and has strong attention to detail to support our User Experience Researcher.
Screen and recruit research participants for a variety of research studies
Write screener surveys and launch via email or through Ethnio
Identify possible research participants from user lists and survey responses based on study criteria
Manage study logistics, including scheduling participants, booking rooms, creating meeting invitations for stakeholders, and sending incentive payments
Create, manage, and distribute participant lists
Assist with technology set-up and note-taking during research sessions
Maintain a digital library of research projects and a master list of research participants
THE SKILL SET
1-2 years experience in coordinating tasks that support research activities, including: participant recruitment, scheduling, and communication
Detail-oriented, organized, resourceful, and able to work independently
Strong interpersonal, communication, and collaboration skills
Proficiency with Google office productivity tools, including email, calendar, spreadsheets, word documents, and presentations
Interest in user experience research and design
BS/BA in human factors, human computer interaction, cognitive science, experimental psychology, anthropology, information science, or a related field
Familiarity with qualitative research methods
Experience setting up and analyzing usability tests on UserTesting.com
Passionate about live events
Eventbrite is the world’s leading event technology platform, powering more than two million live experiences each year. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.
Interested in joining our team, but waiting for the right time or the right role? Let's keep in touch! We’re a quickly growing team that's always looking for awesome talent like you.
We host regular meetups, happy hours, game nights, and more that are open to our community. Tell us a bit about yourself and we'll get you on the list for our next shindig, keep you up to date with what we're up to, and make sure you're the first to know about new opportunities.
Thank you! We'll be in touch.
Welcome to the Briteside
Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.