Deal Desk Manager

Remote, United States

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THE CHALLENGE

At Eventbrite, we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. We believe that innovative technology and a customer-centric mindset are key elements to building a successful business and creating world-class customer experiences. It is critical to the company strategy that the sales organization attracts and retains high-quality creators through diversifying capital deal terms, remaining competitive and enabling creative ways to address creator needs.

THE TEAM

Partnering daily with sales leadership, this role sits in the Business Operations team. We are focused on driving global optimization, innovation and growth through analytical insights and operational rigor – both at the strategic and tactical levels. We set KPIs to measure what matters, analyze what’s happening to find ways to improve, and drive global execution through process definition and operating rhythm management.

THE ROLE

The Deal Desk Program Manager ensures that sales deals balance revenue growth with profitability. They will partner with Sales, Finance, Legal, and Go-to-Market Business Systems teams to structure deals, approve discounts and working capital offerings, and enforce SOX and internal policy compliance. To be successful in this role, they will need to be disciplined, proactive, and curious – someone who loves challenges and succeeds at juggling multiple assignments in a fast-paced environment. As a program manager, the ideal candidate is experienced in helping with deals on the frontlines but also passionate about continuous improvement and finding opportunities to evolve strategies, processes, and systems.

YOU WILL

Develop creative structures and coordinate approvals for complex deals
Collaborate with Sales and Finance to develop pricing strategies and discounting guidelines.
Review and approve sales proposals, ensuring accuracy, completeness, and alignment with company policies.
Conduct deal reviews to assess risk, identify opportunities, and provide recommendations for deal structure and pricing.
Serve as the primary point of contact for sales teams regarding deal-related discount and working capital questions and escalations.
Develop and manage reports to analyze deal performance and provide insights to drive improvements in pricing, terms, and negotiation strategies.
Develop and maintain deal management tools, templates, and processes to streamline operations and improve efficiency.
Serve as a thought leader within the sales organization, bringing industry best practices to the conversation and acting as a force multiplier to advance our results globally
Working capital program, discounting, deal analyzer, bonuses, upfronts
Understand strategy around pricing, packaging, discounting, capital offerings, terms, etc.

THE SKILLSET

5+ years demonstrated ability in deal desk, sales operations, revenue operations, pricing strategy, sales financial analysis, sales leadership, or relevant experience
Hands-on experience with sales deal structures, contract negotiations, approval processes, pricing strategy, compliance management
Ability to build trusted relationships and influence peers and leadership
Adaptable to changing needs and situations in a fast-paced environment
Highly motivated, results-oriented, self-directed, and collaborative
Required Skills: Salesforce, Excel, Conga (or equivalent software)
Able to navigate ambiguity, adjusting program direction to meet business needs
Effective, clear, and concise verbal and written communication to both technical and non-technical audiences, including executives
Creative problem-solving
Extremely detail-oriented
Analytical skills
Ability to operate effectively in a fast-paced environment with competing priorities

PAY TRANSPARENCY

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.

Pay Transparency Range (US)

$101,600—$182,880 USD

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.