Senior Manager, Sales & Services Analytics

Remote, United States

THE COMPANY

At Eventbrite, we’re redefining how technology powers live experiences. We combine cutting-edge products with a customer-first mindset to disrupt an industry marked by entrenched interests and diverse competition. In a dynamic sales environment, our leaders need timely insights to drive decisions. As our customer base expands and diversifies, leveraging data and AI thoughtfully is critical to evolving the customer journey and delivering world-class experiences at scale.

THE ROLE

This role sits within the Business Operations team and partners daily with Sales, Customer Success, and Support leadership. You’ll lead analytics initiatives that fuel growth, optimize performance, and elevate customer experiences. These initiatives include owning the AI strategy for Sales & Services data needs, ensuring our teams harness predictive, prescriptive, and generative insights that unlock value.

You’ll translate complexity into clarity, building deliverables that enable decisive action, while fostering resilience and accountability across your team. You’ll regularly engage with executives, influence strategy, and ensure operational excellence through both data rigor and innovative problem-solving. This role operates in a highly matrixed environment, requiring close collaboration across functions and geographies to align priorities, balance competing demands, and drive unified outcomes.

YOU WILL

Coach and develop team members to solve problems creatively, manage stakeholders effectively, and deliver sustained impact
Own and drive the AI and analytics roadmap for Sales & Services data needs, aligning data capabilities to business strategy
Proactively identify opportunities to improve productivity, retention, and customer outcomes, balancing quick wins with long-term innovation
Surface, diagnose, and resolve data integrity issues with urgency and ownership
Influence and align stakeholders across a highly matrixed organization, balancing global and regional priorities to deliver scalable impact
Navigate complex cross-functional dependencies, ensuring clarity and accountability across multiple teams

THE SKILLSET

5+ years relevant experience (consulting, analytics, data science) in a SaaS environment
Bachelor’s degree in business or a quantitative field (e.g., computer science, economics, statistics, business analytics)
Deep expertise in sales and service metrics (new business, retention, support, customer success KPIs)
Proven ability to apply advanced analytics and AI to solve business problems, develop cases, and execute root-cause analysis
Strong balance of strategic vision and executional grit—able to roll up sleeves, deliver immediate impact, and build long-term momentum
Fast learner who thrives in ambiguity, adapts quickly, and maintains resilience under pressure
Demonstrated people leadership: building, coaching, and inspiring high-performing teams
Strong influencing and communication skills, with a track record of driving consensus across complex stakeholder groups
Required: SQL, Tableau (or equivalent BI tool)
Preferred: Google Analytics, Heap (or equivalent), experience with AI/ML tools and frameworks

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.