Senior Product Manager, Risk & Fraud

THE CHALLENGE

As Eventbrite continues to grow and expand its reach, the challenge of protecting our users from bad actors, collusion, inappropriate content, and financial fraud and abuse becomes increasingly important. Our platform is used by millions of people worldwide to discover and attend events, and with this growth comes the responsibility to ensure that our users have a safe and secure experience. We take this responsibility seriously and are committed to providing the best possible protection for our users. This is where you come in.

THE TEAM

You will be joining a dedicated team of professionals focused on ensuring the safety and security of our platform and its users. Our team is made up of experts in risk management, fraud prevention, data science, and user behavior analysis. We work collaboratively to develop and implement strategies to protect our users from harm. Our goal is to provide a safe and secure environment for our users to discover and attend events, and we are looking for someone who shares our passion for this mission.

THE ROLE

You are passionate about the customer experience, comfortable balancing friction for end users with the safety and security of the platform, and adept at incorporating leading-edge risk mitigation solutions. You will be responsible for defining the vision and strategy, leading a team in building world-class risk and fraud detection and mitigation solutions, and being a trust and safety thought leader across the company. You will make data-driven product decisions supported by metrics, user research, and user behavior monitoring in order to identify and mitigate potential threats. You will work cross functionally with multiple stakeholders and will collaborate with other product managers, engineers, data scientists, designers, and integrity operations staff, both within and across business units. Your role is critical in ensuring that our users have a safe and secure experience on our platform.

THE SKILLSET

• Minimum 5 years of experience in technical product management
• Experience designing, building, and governing fraud management platforms that enable a positive user experience while also managing risk
• Expert knowledge of tools, systems and processes supporting threat detection, payment transactions, operational procedures, and risk scoring
• Expert knowledge of modern web application design, development, security, monitoring, analysis, SDLC, and CI/CD tools
• Strong experience with data structures, analytics, and AI/ML models
• Consistent track record of bringing strong product thinking to internal solutions and infrastructure, encompassing build vs. buy analyses and large-scale migrations and implementations
• Exceptional communication skills that enable clear articulation of vision, strategy, and execution
• Strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making
• Strong prioritization and focus, including comfort making tradeoffs with incomplete information
• Ability to influence team members across all departments and levels of the organization
• Ability to rapidly understand user needs, respond to tight deadlines, and deliver solutions that drive key business metrics
• 4-year degree BS/BA in a technical, business or other analytical field required

BONUS POINTS

• A work history that includes some time in engineering roles
• Experience using Eventbrite’s product as a creator and/or attendee