Senior Salesforce Administrator

Remote, United States

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THE CHALLENGE

There are exciting things going on behind the scenes at Eventbrite. Our product and business strategy continues to evolve and expand, and our team is evolving its capabilities to ensure that our internal systems and processes evolve to meet the growth demands of the business.You will be joining a high performing group of individuals that serve as the backbone for the revenue engine and contribute to shaping our technology strategy and delivering profitable business outcomes. We are looking for someone to join our team that thrives in a fast paced and collaborative environment and loves problem-solving and building for scale.

THE TEAM

The GTM Business Systems Team is responsible for providing thoughtful solutions to solve our stakeholders' challenges. We are passionate about GTM tools and align ourselves as the trusted-advisor to our business as it relates to the GTM Tech Stack. Our focus goes beyond the day-to-day support of user requests and platform management and reaches into being proactive in thought leaders in which tools Eventbrite should leverage and how they should be leveraged to support our GTM.

THE ROLE

This is a full-time remote role for a Senior Salesforce Administrator. The Senior Salesforce Administrator, reporting to our Salesforce Manager, will be responsible for designing, building and managing objects in Salesforce and integrating 3rd party applications within the Salesforce platform to support business requirements and drive key business decisions. They will be responsible for ensuring a smooth operation of the Salesforce platform, data management and system maintenance using best practices through standard configuration. This role will also be responsible for helping to improve our tech stack.

You Will:

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Platform support/management of other applications that integrate with Salesforce or support the GTM Teams (Hubspot, GEnesys, Groove, etc.)
Develop a comprehensive understanding of stakeholder business processes and how those processes leverage the applications supported by the GTM BizSystem Team
Sandbox environment management
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Manage integrations with third party tools and applications to ensure seamless data flow and connectivity with Salesforce (ex: Hubspot, ZoomInfo, Gong, Ambition, Groove)
Design a data management strategy to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Proactively analyze system gaps, troubleshoot issues and implement solutions to enhance efficiency, data cleanliness and reporting measures.
Contribute to the platform roadmap and define priorities, liaising with stakeholders
Stay up to date with advanced Salesforce features and bring back to the business so as to drive continuous improvements.
New user and ongoing user training including the communication of any platform changes to end users and stakeholders
User support tickets
Monitor and improve user adoption
Technical documentation
Non-standard work hours during evenings and/or weekends as needed

The Skill Set:

7+ years of experience with database application development and/or administration required
Strong Salesforce product knowledge and +5 years’ of Salesforce Administration hands-on experience with Sales & Services Cloud
Certified Salesforce Administrator
Experience with supporting other GTM Tools (HubSpot, Groove, Conga, Docusign, etc.)
Strong knowledge of Lightning interface and Flow automations preferred
Excellent communication skills (verbal and written) and the ability to explain technical solutions in nontechnical language
Understanding of business analysis and the ability to document processes and technical functionality
A strong customer service mindset and desire to help solve problems
Familiarity with with Agile methodologies
Experience working asynchronously and with global teams

Bonus Points:

Additional Salesforce certifications a plus

PAY TRANSPARENCY

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.

Pay Transparency Range (US)

$101,600—$182,880 USD

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.